Chordz Privacy Policy
At Chordz, we believe meaningful connections begin with shared interests, genuine intentions, and authentic communities. Whether you’re discovering someone through music, joining a local Circle, attending an event, or simply exploring new experiences, we want you to feel confident that your privacy remains under your control.
Privacy is not just a legal obligation for us – it’s a core part of building trust.
This Privacy Policy explains how Chordz (“Chordz”, “we”, “our”, or “us”) collects, uses, stores, protects and shares your information whenever you use our mobile application, website, products, communities, events or any services offered by Chordz.
Please read this Privacy Policy carefully before using our Services.
By creating an account or using Chordz, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use Chordz.
Who are we?
Chordz is a music-powered social discovery platform designed to help people build meaningful connections through shared music preferences, personal intentions and interest-based communities called Circles.
Unlike traditional social networks, Chordz combines music identity, local communities, offline experiences and intelligent recommendations to create authentic interactions.
Our Services may include:
- Chordz Mobile Application
- Chordz Website
- Chordz Communities (Circles)
- Events
- Secret Chats
- User Profiles
- Premium Services
- Future products and features released under the Chordz brand
Scope of this Privacy Policy
This Privacy Policy applies whenever you:
- Visit our website
- Create a Chordz account
- Browse user profiles
- Join or create Circles
- Participate in community events
- Connect your music streaming account
- Purchase Premium subscriptions
- Contact Customer Support
- Interact with advertisements or promotional campaigns
- Participate in surveys, contests or beta programs
- Communicate with other users through Chordz
This Policy also applies to any future services offered by Chordz unless a separate privacy policy is provided.
Chordz is intended only for individuals who are at least 18 years old.
We do not knowingly collect personal information from anyone under 18 years of age.
If we become aware that an account belongs to someone under the minimum age requirement, we may suspend or permanently remove that account and delete associated personal information where required by law.
Parents or guardians who believe their child has created a Chordz account may contact us to request removal of the account.
Age Requirement
Definitions
For the purpose of this Privacy Policy:
Account means your registered Chordz profile.
Personal Information means any information that identifies or can reasonably identify you.
Sensitive Personal Information means information that requires additional protection under applicable laws.
Processing means collecting, storing, using, analysing, transferring, deleting or otherwise handling information.
Services refers to all products provided by Chordz.
Circle means a community hosted within Chordz based on shared interests, locations or activities.
Event means an online or offline activity listed within Chordz.
Music Provider refers to third-party music platforms including Spotify, Apple Music, YouTube Music or any future supported streaming service.
Verification refers to identity verification, selfie verification or any future trust and safety verification systems.
Information We Collect
To provide our Services, we collect different categories of information depending on how you use Chordz.
Some information is provided directly by you.
Some is collected automatically.
Some is received from third-party services you choose to connect.
When you create an account, you may provide:
Basic Account Information
- Full name
- Username
- Display name
- Mobile number
- Email address
- Date of birth
- Gender
- City
- Preferred language
- Profile photos
- Bio
- Interests
- Intentions selected on Chordz
Profile Information
You may also choose to provide:
- Occupation
- Education
- Lifestyle preferences
- Social links
- Personal prompts
- Additional profile photos
- Verification selfies
- Profile preferences
Providing optional profile information helps improve your recommendations and user experience but is not mandatory unless specifically required.
Music Profile
One of the core experiences of Chordz is discovering people through music.
When you choose to connect a supported music service, we may receive information made available through the provider’s API, subject to your permissions.
Depending on the provider, this may include:
- Top artists
- Frequently played artists
- Music genres
- Favourite tracks
- Public playlists
- Recently played music (where available)
- Music preferences
- Listening patterns made available through the provider
Important:
Chordz does not access or store your streaming account password.
Authentication is handled securely by the respective music provider using industry-standard authorization methods.
We only access the information you explicitly authorize.
Intentions
Chordz allows you to select one or more intentions, such as:
- Friendship
- Dating
- Networking
- Fitness
- Travel
- Events
- Music discovery
- Community participation
These intentions help personalize your recommendations and are visible according to your profile settings.
Circle Participation
If you create or join a Circle, we may collect:
- Circle membership
- Role (Member, Moderator, Admin)
- Circle posts
- Messages
- Reactions
- Comments
- Uploaded media
- Event participation
- Community reports
Events
If you RSVP or register for an event, we may collect:
- Attendance status
- Check-in information
- Ticket details
- Event preferences
- Event feedback
- Photos uploaded during events
Some events may be hosted by third-party organizers.
Their own privacy practices may also apply.
Customer Support
When you contact us, we may collect:
- Your support messages
- Email correspondence
- Screenshots
- Device information
- Crash logs
- Diagnostic details
- Attachments
- Feedback
This helps us resolve issues and improve our Services.
When you use Chordz, certain technical information is collected automatically.
This may include:
Device Information
- Device model
- Operating system
- App version
- Language settings
- Time zone
- Device identifiers
- Push notification token
- Network information
Usage Information
We may collect information regarding:
- Features used
- Pages viewed
- Time spent
- Search history within Chordz
- Circle activity
- Community participation
- Event interactions
- Recommendation interactions
- Likes
- Connect requests
- Profile visits
- Session duration
This information helps us improve the quality and reliability of our Services.
Log Information
Whenever you access Chordz, our systems may automatically record:
- IP address
- Login timestamps
- Browser information
- Device events
- Error logs
- Security events
- Authentication history
These logs are essential for fraud prevention, troubleshooting and security.
Location is an important part of the Chordz experience because many recommendations depend on nearby users, local Circles and events.
With your permission, we may collect:
- Approximate location
- GPS location
- City
- Region
- Country
Location may be used to:
- Recommend nearby users
- Show local Circles
- Discover events
- Improve safety
- Prevent fraudulent activity
- Enhance recommendation quality
You can manage location permissions through your device settings at any time.
Some features may not function properly if location access is disabled.
With your permission, Chordz may access:
- Camera
- Photo gallery
- Videos
This allows you to:
- Upload profile photos
- Complete identity verification
- Share media
- Participate in community activities
We do not access your photo library unless you choose to upload content.
Chordz does not access your phone contacts unless you explicitly choose to use a future feature that requires contact permission, such as inviting friends.
If such features are introduced, we will request your permission beforehand and explain how contact information will be used.
If you purchase Premium or other paid services, payment processing is handled by trusted third-party payment providers such as:
- Apple App Store
- Google Play
- Razorpay
- Stripe
- Other authorised payment partners
Chordz does not store your complete debit card, credit card or banking information.
We receive limited transaction information necessary to verify purchases, manage subscriptions and prevent fraud.
We may receive information from:
- Spotify
- Apple Music
- YouTube
- Google Sign-In
- Apple Sign-In
- Payment providers
- Analytics providers
- Fraud prevention services
- Identity verification providers
- Event partners
The information we receive depends on your privacy settings with those services.
Certain features may require processing information that could be considered sensitive under applicable law, such as:
- Identity verification images
- Government-issued identification (if required for verification)
- Biometric verification signals generated during identity verification (where permitted)
- Location information
We only process such information when necessary, with appropriate safeguards and, where required, your explicit consent.
To maintain user trust, Chordz does not intentionally collect:
- Your music streaming passwords
- Banking passwords
- UPI PINs
- SMS content
- Phone call recordings
- Keyboard inputs
- Microphone recordings (unless you explicitly use a future voice feature)
- Background location when the app is not in use (unless you separately opt in for a future feature that requires it)
We design our systems to collect only the information reasonably necessary to provide and improve our Services.
Why We Process Your Information
Chordz exists to help people build meaningful connections through shared music preferences, genuine intentions, local communities and real-world experiences.
To provide these Services safely and effectively, we process your information for specific purposes described below.
We only process personal information when there is a valid legal basis to do so, such as your consent, the performance of our agreement with you, compliance with legal obligations, protection of users, or our legitimate interests in improving and securing the Services.
We use your information to:
- Create your Chordz account
- Authenticate your identity
- Secure your account against unauthorized access
- Maintain your profile
- Allow you to edit your information
- Sync your preferences across devices
- Restore your account if required
- Verify ownership of your account
Without this information, core features of Chordz cannot function.
Music is one of the foundations of Chordz.
If you choose to connect a supported music service, we use the information you authorize to:
- Understand your music preferences
- Recommend compatible users
- Improve recommendation quality
- Display your favorite artists, genres or playlists (based on your visibility settings)
- Personalize your discovery experience
- Recommend relevant Circles
- Suggest events related to your interests
- Improve future recommendation models
Our systems analyze patterns rather than making decisions based on a single song, artist or playlist.
Your connected music account remains under your control, and you may disconnect it at any time through your account settings.
Chordz does not modify your playlists, follow artists on your behalf, or publish activity to your music provider without your explicit authorization.
One of Chordz’s primary services is helping users discover compatible people and communities.
We may use your information to recommend:
- People with similar music preferences
- Users sharing similar intentions
- Nearby members
- Local Circles
- Events
- Communities
- Activities
- Premium experiences
- Featured content
Our recommendation systems may consider factors such as:
- Music compatibility
- Selected intentions
- Profile preferences
- Approximate location
- Community participation
- Shared interests
- Profile completeness
- Recent activity
- Language preferences
Recommendations are generated algorithmically and are designed to improve relevance.
They are not intended to make decisions that produce legal or similarly significant effects on individuals.
We use interaction data to improve future recommendations.
For example, we may learn from:
- Profiles you interact with
- Circles you join
- Events you attend
- Artists you like
- Genres you explore
- Communities you participate in
This helps us reduce irrelevant recommendations and continuously improve the quality of discovery across the platform.
Your selected intentions help us understand what type of connections you are looking for.
Depending on your settings, your intentions may be used to:
- Recommend compatible people
- Filter discovery results
- Personalize suggestions
- Recommend appropriate Circles
- Recommend suitable events
- Improve overall user experience
You may update your intentions at any time.
Changes may affect future recommendations.
If you enable location services, Chordz may use your approximate or precise location to:
- Recommend nearby users
- Show local communities
- Display nearby events
- Improve relevance of recommendations
- Reduce fraudulent activity
- Enhance trust and safety
We do not continuously track your location in the background for advertising purposes.
Location information is processed only as necessary to provide location-based features.
When you participate in Circles, we use your information to:
- Display your membership
- Enable discussions
- Deliver notifications
- Recommend similar communities
- Suggest relevant events
- Improve community engagement
- Detect spam
- Prevent abuse
- Moderate harmful content
Content you voluntarily post inside public Circles may be visible to other members of those communities according to your privacy settings.
When you engage with events, we may use your information to:
- Confirm attendance
- Manage registrations
- Process event check-ins
- Recommend similar events
- Notify organizers of attendee counts
- Improve future event recommendations
- Prevent duplicate registrations
- Enhance event safety
For events organized by third parties, limited attendee information may be shared with the organizer where necessary to facilitate the event.
Chordz offers messaging features, including Secret Chats, to help users communicate privately.
We process messaging information to:
- Deliver messages
- Synchronize conversations across devices
- Prevent spam
- Detect fraud
- Investigate abuse reports
- Maintain service reliability
- Enforce Community Guidelines
We do not use the contents of your private conversations for advertising.
Where messages are reported for violating our policies, we may review the reported content as necessary to investigate the report and protect our users.
Certain message metadata, such as delivery status, timestamps and participant identifiers, may be processed to operate the messaging service.
Creating a safe community is one of our highest priorities.
We use information to:
- Detect fake accounts
- Identify impersonation
- Prevent scams
- Detect bots
- Investigate suspicious activity
- Enforce our Community Guidelines
- Review reports submitted by users
- Respond to legal requests
- Remove harmful content
- Restrict abusive users
- Improve platform safety
Where appropriate, automated systems may assist in detecting suspicious behavior, but significant enforcement decisions may involve human review.
If identity verification is available, we may process submitted information to:
- Confirm that you are a real person
- Reduce impersonation
- Increase community trust
- Prevent fraudulent activity
- Improve user safety
- Display verification status where applicable
Verification information is processed only for these purposes and is protected with appropriate security measures.
When you contact Customer Support, we use the information you provide to:
- Respond to inquiries
- Investigate technical issues
- Resolve disputes
- Improve customer experience
- Verify account ownership
- Recover accounts
- Address feedback
- Investigate reports
Support interactions may be retained for quality assurance, training and compliance purposes.
We may contact you regarding:
- Account security
- Password resets
- Login verification
- Important service announcements
- Policy updates
- Community notifications
- Circle activity
- Event reminders
- Purchase confirmations
- Subscription renewals
- Support requests
Where permitted by applicable law and based on your preferences, we may also send:
- Product updates
- Feature announcements
- Promotional campaigns
- Surveys
- Marketing communications
You can opt out of promotional communications at any time through your notification settings or by using the unsubscribe option where available.
Essential service communications cannot be disabled.
If you purchase Premium, we process information to:
- Verify purchases
- Activate subscriptions
- Restore purchases
- Manage billing status
- Prevent payment fraud
- Provide Premium features
- Process refunds where applicable
Payment information is processed by authorized payment providers and not by Chordz directly.
We continuously improve Chordz using analytics and diagnostic information.
We may analyze:
- Feature usage
- Navigation patterns
- Session duration
- Performance metrics
- Crash reports
- Error logs
- Device compatibility
- Network performance
Analytics help us understand how users interact with Chordz so we can improve stability, usability and future features.
Where possible, analytics are aggregated or de-identified.
We may use aggregated, anonymized or de-identified information to:
- Improve recommendation systems
- Enhance safety tools
- Develop new features
- Conduct internal research
- Understand user trends
- Measure platform performance
- Improve accessibility
- Evaluate product effectiveness
Information used for research is designed so that it does not reasonably identify individual users wherever practicable.
We may process personal information where necessary to:
- Comply with applicable laws
- Respond to lawful requests from government authorities
- Meet tax and accounting obligations
- Prevent fraud
- Protect intellectual property
- Resolve disputes
- Enforce our Terms of Service
- Protect the rights, safety and security of Chordz, our users and the public
Chordz may use artificial intelligence, machine learning and other automated technologies to enhance the user experience.
These technologies may assist in:
- Recommending compatible users
- Suggesting Circles and events
- Detecting spam
- Identifying fake accounts
- Improving recommendation quality
- Ranking discovery results
- Identifying harmful content
- Supporting moderation teams
- Improving product performance
These systems are intended to assist – not replace – human oversight where significant moderation or enforcement actions are involved.
We regularly evaluate and improve these systems to promote fairness, accuracy and user safety.
Depending on your location and applicable law, we process your information on one or more of the following legal bases:
- Your consent (for example, connecting a music provider or enabling location services)
- Performance of our contract with you (such as creating and managing your account)
- Compliance with legal obligations
- Protection of your vital interests or the interests of other users
- Our legitimate interests in operating, improving and securing Chordz, provided those interests are not overridden by your rights and freedoms
Where processing is based on your consent, you may withdraw that consent at any time through your account settings or by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Why We Process Your Information
Chordz exists to help people build meaningful connections through shared music preferences, genuine intentions, local communities and real-world experiences.
To provide these Services safely and effectively, we process your information for specific purposes described below.
We only process personal information when there is a valid legal basis to do so, such as your consent, the performance of our agreement with you, compliance with legal obligations, protection of users, or our legitimate interests in improving and securing the Services.
Because Chordz is a social discovery platform, certain information is intended to be visible to other users according to your privacy settings.
Depending on how you use the Services, other users may see:
- Your display name
- Profile photos
- Bio
- Age (or age range where applicable)
- City or approximate location (not your exact address)
- Music preferences or favourite artists that you choose to display
- Selected intentions
- Badges or verification status
- Shared Circles
- Mutual interests
- Public posts
- Comments
- Reactions
- Community activity that you voluntarily make public
We encourage you to carefully consider what information you choose to include in your public profile.
When you join a Circle, information may be visible to other members of that Circle.
This may include:
- Your profile
- Membership status
- Posts
- Comments
- Uploaded media
- Event participation within the Circle
- Community interactions
Private Circles are accessible only to invited or approved members, while public Circles may be discoverable by eligible users based on their location or interests.
Information exchanged through messaging features is visible only to the intended participants, except where:
- A participant reports a conversation
- Disclosure is required by law
- We investigate abuse, fraud or safety concerns
- Technical processing is necessary to deliver the messaging service
Reported conversations may be reviewed by our Trust & Safety team to investigate violations of our Terms or Community Guidelines.
If you register for or attend an event hosted through Chordz, we may share limited information with the organizer to facilitate the event.
Depending on the event, this may include:
- Your display name
- Registration status
- Ticket confirmation
- Check-in status
- Basic contact information where necessary for event administration
Event organizers are responsible for handling any information they receive in accordance with their own privacy practices.
We work with carefully selected third-party service providers that help us operate Chordz.
These providers may process information on our behalf for purposes such as:
- Cloud hosting
- Database management
- Content delivery
- Authentication
- Push notifications
- Payment processing
- Customer support
- Crash reporting
- Analytics
- Security monitoring
- Fraud prevention
- Identity verification
- Email delivery
- SMS delivery
These providers are contractually required to:
- Process information only on our instructions
- Maintain appropriate security measures
- Protect confidentiality
- Comply with applicable privacy laws
- Not use your information for their own marketing purposes
If you choose to connect a supported music provider, Chordz communicates with that provider only to the extent necessary to deliver the features you request.
Supported providers may include:
- Spotify
- Apple Music
- YouTube Music
- Other supported music services added in the future
When you connect your account:
- Authentication is handled directly by the music provider.
- Chordz never receives or stores your music service password.
- The provider may share authorized account information through secure APIs.
- You may disconnect your music account at any time through your Chordz settings or the provider’s account permissions.
Your use of these integrations is also subject to the privacy policies and terms of the respective providers.
Where identity verification is offered, we may work with trusted verification providers to confirm authenticity and improve platform safety.
Verification providers may process information such as:
- Selfie images
- Identity documents (where applicable)
- Verification metadata
- Fraud detection signals
Verification information is processed solely for identity verification and fraud prevention and is handled in accordance with contractual and legal obligations.
Premium subscriptions and other purchases are processed by authorized payment providers.
Depending on your platform, payments may be processed through:
- Apple App Store
- Google Play
- Razorpay
- Stripe
- Other approved payment processors
Chordz does not receive or store your complete payment card details.
We receive limited transaction information, such as:
- Purchase confirmation
- Subscription status
- Transaction identifier
- Refund status
- Payment success or failure
This information is used only to manage your purchases and prevent fraud.
To improve reliability and user experience, Chordz may use analytics and performance tools that help us understand how the Services are used.
These tools may collect information such as:
- Device type
- Operating system
- App version
- Crash reports
- Performance metrics
- Session information
- Feature usage
Where possible, analytics are aggregated, pseudonymized or de-identified before analysis.
We do not use analytics to identify you personally unless required to investigate a specific technical issue, security incident or user report.
We may disclose personal information where required or permitted by applicable law, including to:
- Courts
- Law enforcement agencies
- Government authorities
- Regulatory bodies
- Tax authorities
Such disclosures may occur when reasonably necessary to:
- Comply with legal obligations
- Respond to valid legal requests
- Investigate criminal activity
- Prevent fraud
- Protect public safety
- Enforce our Terms
- Protect the rights, property or safety of Chordz, our users or others
We review requests carefully and disclose only the information reasonably necessary under the applicable law.
If Chordz undergoes a merger, acquisition, investment, restructuring, financing, sale of assets or similar corporate transaction, your information may be transferred as part of that transaction.
If such a transfer occurs:
- Your information will remain protected under this Privacy Policy or a substantially equivalent policy.
- We will take reasonable steps to ensure continuity of privacy protections.
- Where required by applicable law, we will notify users before material changes affecting their information take effect.
We may share your information with third parties whenever you expressly authorize us to do so.
For example:
- Connecting third-party services
- Participating in partner campaigns
- Joining collaborative events
- Using optional integrations
- Accepting future features that require additional permissions
You remain in control of these permissions and may withdraw consent where applicable.
Chordz may store or process information on servers located in India or in other countries where our trusted service providers operate.
As we expand internationally, your information may be transferred across national borders.
Whenever personal information is transferred internationally, we implement appropriate safeguards designed to protect it in accordance with applicable laws.
These safeguards may include:
- Contractual data protection obligations
- Security certifications
- Technical safeguards
- Organizational controls
- Access restrictions
- Encryption
- Applicable legal transfer mechanisms
Regardless of where your information is processed, we strive to provide a consistent level of privacy protection.
Protecting your information is a fundamental responsibility at Chordz.
We implement administrative, technical and organizational measures designed to safeguard personal information against unauthorized access, disclosure, alteration or destruction.
Our security measures may include:
- Encryption of data in transit using industry-standard protocols (such as TLS)
- Encryption of sensitive data at rest where appropriate
- Secure authentication mechanisms
- Role-based access controls
- Multi-factor authentication for administrative systems
- Continuous infrastructure monitoring
- Firewalls and network security controls
- Security logging and monitoring
- Regular software updates and patch management
- Secure development practices
- Internal access reviews
- Employee confidentiality obligations
Access to personal information is limited to personnel and service providers who require it to perform their responsibilities.
While we work hard to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security, and users should also take reasonable steps to protect their own accounts, including using strong passwords, safeguarding one-time passwords (OTPs), and reporting any suspected unauthorized access promptly.
If we become aware of a security incident that is likely to result in a risk to your rights or freedoms, we will:
- Investigate the incident promptly
- Take appropriate measures to contain and remediate the issue
- Notify relevant authorities where required by law
- Notify affected users when legally required or when appropriate to help them protect themselves
- Review and strengthen our security measures to reduce the likelihood of similar incidents
Privacy is an ongoing commitment, not a one-time obligation.
As Chordz evolves, we continuously evaluate our technologies, partnerships and internal practices to ensure that user information is handled responsibly, securely and transparently.
We strive to collect only the information necessary to provide our Services, give users meaningful control over their data, and build trust through clear communication and responsible data practices.
How Long We Keep Your Information
We retain personal information only for as long as it is reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect the safety and integrity of the Chordz platform.
The length of time we retain information depends on the type of data and the purpose for which it was collected.
For example:
| Information Type | Typical Retention Period |
|---|---|
| Account Information | Until your account is deleted, plus any legally required retention period |
| Profile Information | Until updated or deleted by you |
| Connected Music Preferences | While your music account remains connected or until refreshed or removed |
| Messages | Until deleted by participants, your account is deleted, or as otherwise described in our messaging features |
| Secret Chats | According to the selected expiry settings or when deleted by participants, subject to legal obligations and abuse investigations |
| Circle Posts & Comments | Until removed by you, a Circle administrator, or Chordz where appropriate |
| Event Participation Records | As long as reasonably necessary for event management, analytics, dispute resolution, or legal compliance |
| Customer Support Records | As necessary to resolve issues, improve support, and comply with legal obligations |
| Payment Records | As required by applicable financial, taxation, and accounting laws |
| Security Logs | For fraud prevention, security monitoring, and legal compliance for a limited period |
| Verification Information | Until verification is completed or as required for fraud prevention and legal compliance |
Where information is no longer required, we will delete, anonymize, or securely de-identify it, unless we are legally required or permitted to retain it.
Deleting Your Account
You have the right to delete your Chordz account at any time.
You may initiate account deletion through the app or by contacting our support team.
When you request deletion:
- Your public profile will no longer be visible.
- Your profile will be removed from discovery.
- New users will no longer be able to connect with you.
- Your active subscriptions may be cancelled in accordance with the applicable platform’s billing policies.
- Most personal information associated with your account will be permanently deleted or anonymized within a reasonable period.
Some information may continue to be retained where necessary to:
- Comply with applicable laws
- Meet tax or accounting obligations
- Resolve disputes
- Enforce our Terms
- Detect or prevent fraud
- Maintain security records
- Protect the rights and safety of Chordz and its users
Content that you have shared with other users, such as messages they have already received or posts quoted by others, may remain visible to those users where technically or legally necessary.
Deleting your account does not automatically cancel subscriptions purchased through the Apple App Store or Google Play. These subscriptions must be managed through the respective app marketplace.
Your Privacy Choices
We believe that privacy should include meaningful control.
Depending on your location and applicable law, you may have the ability to:
Access Your Information
You may request a copy of the personal information associated with your account.
Correct Your Information
You can update most profile information directly through your account settings.
If any information cannot be updated through the app, you may contact us for assistance.
Delete Your Information
You may request deletion of your account and associated personal information, subject to legal obligations and the exceptions described in this Privacy Policy.
Withdraw Consent
Where processing is based on your consent (such as location access or music account integration), you may withdraw that consent at any time through your device settings, your account settings, or by disconnecting the relevant service.
Withdrawing consent does not affect processing carried out before the withdrawal.
Object to Certain Processing
Where permitted by applicable law, you may object to certain processing activities based on our legitimate interests.
We will evaluate such requests in accordance with applicable legal requirements.
Restrict Processing
You may request that we temporarily limit how certain personal information is processed while we evaluate a request regarding its accuracy, legality, or another applicable issue.
Data Portability
Where required by law and technically feasible, you may request a copy of certain personal information in a structured, commonly used, and machine-readable format.
Marketing Preferences
You may choose to opt out of promotional emails, notifications, and marketing communications at any time.
Please note that you may still receive important service-related communications, such as security alerts, password reset messages, policy updates, or purchase confirmations.
Rights Under Applicable Privacy Laws
Depending on where you live, you may have additional privacy rights under applicable laws, including but not limited to:
- India’s Digital Personal Data Protection Act (DPDP)
- General Data Protection Regulation (GDPR)
- UK GDPR
- California Consumer Privacy Act (CCPA), where applicable
- Other regional privacy laws
These rights may include:
- Right to know
- Right of access
- Right to correction
- Right to deletion
- Right to withdraw consent
- Right to data portability
- Right to object
- Right to lodge a complaint with the relevant supervisory authority
We will respond to valid requests within the timeframes required by applicable law.
To protect your privacy and security, we may request additional information to verify your identity before processing certain requests.
Cookies & Similar Technologies
Our website and certain features of our Services may use cookies and similar technologies to improve functionality, remember your preferences, understand how our Services are used, and enhance your overall experience.
These technologies may include:
- Cookies
- Local storage
- Pixels
- Software development kits (SDKs)
- Device identifiers
- Session identifiers
These technologies help us:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Measure feature usage
- Detect technical issues
- Maintain security
- Prevent fraud
Some cookies are necessary for the operation of our website and cannot be disabled.
Where required by applicable law, we will request your consent before using non-essential cookies.
You can manage or delete cookies through your browser settings, although doing so may affect the functionality of certain features.
Third-Party Links
Our Services may contain links to third-party websites, applications, music providers, event organizers, social media platforms, or partner services.
This Privacy Policy applies only to Chordz.
We are not responsible for the privacy practices, security, or content of third-party services.
We encourage you to review the privacy policies of any third-party service before providing personal information.
Children's Privacy
Chordz is designed exclusively for adults aged 18 years or older.
We do not knowingly allow children to create accounts or use our Services.
If we become aware that personal information has been collected from someone under the minimum age requirement, we will take reasonable steps to:
- Remove the account
- Delete associated personal information where required
- Restrict future access where appropriate
If you believe that someone under the required age has created a Chordz account, please contact us using the details provided below.
Changes to This Privacy Policy
As Chordz grows, our features, technologies, legal obligations, and business practices may evolve.
We may update this Privacy Policy from time to time to reflect these changes.
When we make material changes, we may:
- Update the “Last Updated” date at the beginning of this Privacy Policy.
- Provide notice through the app, website, or email where appropriate.
- Request your consent where required by applicable law.
Your continued use of Chordz after the revised Privacy Policy becomes effective constitutes your acceptance of the updated policy, except where applicable law requires additional consent.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us using the following details:
Chordz
Email: contact@chordzclub.com
Support: support@chordzclub.com
Website: www.chordzclub.com
Grievance Officer (India)
In accordance with applicable Indian law, including the Digital Personal Data Protection Act (DPDP) and other applicable regulations, Chordz has designated a Grievance Officer to address privacy-related concerns.
Grievance Officer
Name: Ruvi Media LLP
Email: grievance@chordzclub.com
Address: Plot No. 41, Kotwal Nagar, Gulab Apartment, Nagpur, Maharashtra – 440022, India
We aim to acknowledge and respond to privacy-related complaints within the timelines required under applicable law.
Contacting Supervisory Authorities
If you believe that we have not adequately addressed your concerns regarding the processing of your personal information, you may have the right to lodge a complaint with the relevant data protection authority or regulatory body in your jurisdiction, subject to applicable law.
We encourage you to contact us first so that we have the opportunity to understand and resolve your concern.
Chordz requests only the permissions necessary to deliver the features you choose to use. Certain permissions are optional and can be managed through your device settings.
Camera
Purpose
The Camera permission allows you to:
- Capture profile photos
- Complete identity verification
- Upload photos directly
- Participate in future community activities requiring camera access
Chordz does not access your camera unless you actively choose to use a feature that requires it.
Photo Library
Purpose
Allows you to:
- Upload profile pictures
- Share images
- Upload Circle media
- Add event photos
Chordz never scans your entire photo library.
Only the photos you intentionally choose are uploaded.
Location
Location helps Chordz create relevant local experiences.
Depending on your permission settings, your location may be used to:
- Discover nearby users
- Show local Circles
- Recommend nearby events
- Improve recommendation quality
- Reduce fake location activity
Chordz does not continuously monitor your background location for advertising.
Notifications
Notifications allow Chordz to inform you about:
- New connection requests
- Messages
- Circle activity
- Event reminders
- Safety notifications
- Verification updates
- Product announcements
You may disable notifications through your device settings at any time.
Internet Access
Internet connectivity is required for:
- User authentication
- Music synchronization
- Messaging
- Recommendations
- Event listings
- Community interactions
Device Information
Limited device information helps us:
- Improve app performance
- Detect crashes
- Prevent fraud
- Secure accounts
- Improve compatibility
Optional Future Permissions
As Chordz evolves, additional permissions may become available, such as:
- Bluetooth (for nearby event experiences)
- Calendar (to save events)
- Contacts (to invite friends)
- Microphone (for optional voice features)
Whenever a new permission is introduced, Chordz will explain why it is needed and request your permission before accessing it.
To operate the platform, Chordz may use trusted third-party services.
These providers process information only to the extent necessary to deliver the Services.
Examples may include:
Authentication
- Google Sign-In
- Apple Sign-In
- Phone OTP Providers
Purpose:
Secure account login.
Music Providers
- Spotify
- Apple Music
- YouTube Music
Purpose:
Music profile synchronization.
Cloud Infrastructure
Examples:
- Amazon Web Services (AWS)
- Cloudflare
- Firebase Cloud Messaging
Purpose:
Hosting, storage, notifications and application delivery.
Analytics
Examples:
- Firebase Analytics
- Google Analytics
- Mixpanel
- PostHog
Purpose:
Understand feature usage and improve the product.
Analytics are configured to minimize unnecessary collection of personal information.
Crash Reporting
Examples:
- Firebase Crashlytics
- Sentry
Purpose:
Identify bugs and improve reliability.
Identity Verification
Future providers may assist Chordz in confirming user authenticity.
Purpose:
Reduce fake accounts and improve user trust.
Payment Providers
Examples:
- Apple App Store
- Google Play Billing
- Razorpay
- Stripe
Purpose:
Subscription management and purchase processing.
Chordz never stores your complete payment card information.
Customer Support
Examples:
- Freshdesk
- Zendesk
- Intercom
Purpose:
Resolve user issues and provide support.
The following summarizes the categories of information Chordz may collect, how they are used, and whether they may be linked to your identity.
This appendix is intended to help users understand our privacy practices and to support Apple App Store privacy disclosures.
| Category | Purpose |
|---|---|
| Contact Information | Account creation, communication, support |
| Identifiers | Authentication, fraud prevention |
| User Content | Profile, messaging, Circle participation |
| Usage Data | Product improvement and analytics |
| Diagnostics | Crash reporting and troubleshooting |
| Approximate Location | Nearby discovery and events |
| Precise Location (optional) | Local recommendations |
| Purchases | Subscription management |
| Photos | Profile images and community uploads |
| Music Preferences | Personalized recommendations |
| Search History (within Chordz) | Improve discovery |
| Device Information | Security and compatibility |
Advertising identifiers are not collected unless required for a future feature and disclosed separately.
Chordz uses algorithmic systems to personalize user experiences.
These systems may recommend:
- People
- Circles
- Events
- Music compatibility
- Community suggestions
These recommendations are designed to improve relevance.
They are not intended to make legal, financial, employment, insurance, housing or similarly significant decisions about users.
Where appropriate, human oversight may be involved in moderation and enforcement actions.
Chordz may use artificial intelligence and machine learning technologies to improve the Services.
Examples include:
- Better recommendations
- Spam detection
- Fake profile detection
- Community moderation
- Event recommendations
- Content organization
- Safety improvements
AI systems are regularly evaluated to improve fairness, accuracy and reliability.
Where AI assists in moderation, significant enforcement actions may also involve human review.
Chordz believes users should understand how the platform is governed.
From time to time, we may publish transparency information regarding:
- Number of accounts removed
- Fake account detection
- Community moderation statistics
- Government information requests
- Safety improvements
- Policy enforcement trends
Where published, these reports will contain aggregated information and will not identify individual users.
Privacy considerations are incorporated throughout the design, development and operation of Chordz.
We aim to:
- Collect only the information necessary for the Services.
- Provide meaningful user controls.
- Protect personal information through appropriate technical and organizational measures.
- Review new features for privacy impacts before launch.
- Minimize unnecessary data retention.
- Promote transparency in how personal information is handled.
For privacy-related inquiries:
Privacy Team
Support
Grievance Officer (India)
Website:
Final Commitment
Your trust is fundamental to the Chordz experience.
Every feature – from discovering people through music to joining Circles and attending events – is designed with the goal of fostering meaningful connections while respecting your privacy and giving you control over your personal information.
As Chordz evolves, we will continue to strengthen our privacy practices, enhance our security measures, and remain transparent about how we collect, use, and protect your information.
Thank you for being part of the Chordz community.
